Return Policy

At Memooza Perfumes, customer satisfaction is our top priority. We take pride in the quality of our fragrances and carefully inspect every order before it is shipped. However, if you experience any issue with your purchase, we are here to help.

Returns Eligibility

• Returns are accepted within 7 days of receiving your order.

• The item must be unused, unopened, and in its original packaging.

• The product must be in the same condition as received, without any damage or tampering.

Due to hygiene and safety reasons, we cannot accept returns for perfumes that have been opened, used, or tested.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Please report the issue within 48 hours of delivery.

• Provide clear photos of the product and packaging as proof.

• Once verified, we will arrange a replacement or process a refund accordingly.

Refund Process

• After receiving and inspecting the returned item, we will notify you of the approval status.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued through the original payment method.

Non-Returnable Items

• Opened or used perfumes

• Items returned without original packaging

• Products damaged due to misuse

Memooza Perfumes reserves the right to refuse returns that do not meet the above conditions.

We value your trust and aim to make your shopping experience smooth and enjoyable. If you have any concerns regarding your order, our support team is always ready to assist you.